Our support team is available Monday–Friday, 9:00–18:00 CET, excluding most European holidays. We aim to reply within 24 hours; during busy periods please allow 1–2 business days. Support is available in English only.
Speed up the resolution
- Screenshots or a short screen recording of the issue often halve the number of back-and-forth replies.
- Steps to reproduce — which page, which settings, which device and browser.</li
- Collaborator request code — if the issue requires us to check your theme settings, include it right away (see how to find it).
Before submitting, check the docs portal — the answer may already be there.